This refund policy sets out the conditions and terms for requesting refunds on our website. The term “we” or “us” or “the Holder” refers to the owner of the website.

  1. Conditions for Reservations 1-7 Persons:
    • You may cancel or change the date of your reservation free of charge up to 3 hours prior to the reservation.
    • If the reservation is cancelled less than 3 hours in advance, a penalty of 10€ per guest will be applied.
    • Changes in the number of guests must be made 3 hours before the reservation is made.
    • Non-attendance or arrival more than 15 minutes late without prior notice will be considered a cancellation after the established deadline, forfeiting the reservation and applying a penalty of €10 per guest.
  2. Conditions for Group Bookings (more than 7 people):
    • You may cancel or modify the date of your reservation free of charge up to 72 hours prior to the reservation.
    • Once this deadline has passed, no changes will be possible.
    • Changes in the number of guests must be made 3 hours before the reservation is made.
    • In groups with agreed menus, last minute no-shows will be charged 50% of the menu price.
    • Non-attendance or arrival more than 15 minutes late without prior notice will be considered a cancellation after the established deadline, forfeiting the reservation and applying a penalty of the total amount paid in the case of prepaid events.
  3. Conditions for Gift Voucher Reservations:
    • In the case of reservations with gift vouchers, non-attendance will consider the entire gift voucher as consumed, losing the right to use it in future reservations.
  4. Conditions for Cancellation of Events and Reservations with Deposits:
    • You may cancel or change the date of your reservation free of charge up to 24 hours prior to the reservation.
    • Once this deadline has passed, no changes will be possible.
    • Changes in the number of guests must be made 3 hours before the reservation is made.
    • Non-attendance or arrival more than 15 minutes late without prior notice will be considered a cancellation after the established deadline, forfeiting the reservation and applying a penalty of the total amount paid in the case of prepaid events.
  5. Validity of Gift Certificates:
    • Gift certificates are valid for 6 months from the date of purchase.
    • If the reservation is presented or cancelled with less than 12 hours notice, the gift voucher will be considered consumed.
  6. Changes and Cancellations of Purchases:
    • For any change or cancellation of the purchase, you have 7 calendar days from the completion of the purchase to request a refund.
    • We reserve the right to modify this refund policy to adapt it to changes in legislation or industry practices. You are advised to check this page periodically for updates.
  7. Minimum Age for Sale:
    • Sales are only permitted to persons of legal age.
  8. Trade Liability:
    • The merchant is responsible and aware of the legislation in force in the countries to which it sends the products or performs the services.
  9. Acceptance of Conditions by Cardholder:
    • The cardholder is aware of and accepts the conditions established by the merchant.